Details
 

October 27, 2020
10:00-11:30AM

Behind the Mask Series Part 3 - Women in Lodging Virtual Event

Virtual

 

Registration:

Register Online HERE!

 

Pricing -

OHLA & HSMAI Members - Complimentary 

Non-Members - $15

 

About - 

Join us as we discover new ways to better communicate with your team and guests despite the barrier of wearing of a mask. Learn how to leverage unique and creative ways to use tone of voice, body language, eye movements, and special greetings to connect with others & how to implement these practices with your team.

We will also focus on considerations for mask use when communicating with people who are deaf, hard of hearing, blind and/or visually impaired. Considerations and strategies that align with best practices to date will be shared to support effective communication and the sharing of information.

 

Speakers - 

 

Heather Herbster, Outreach Specialist

The Outreach Center for Deafness and Blindness at OCALI

Heather Herbster, Ph.D., has a background in supporting the needs of students, families, and educators using outreach supports. She is a licensed Certified Orientation and Mobility Specialist with experience in the areas of lifespan transitions, signed language modalities, and higher education instruction. She has had the opportunity to build partnerships utilizing both state and national initiatives focused on improving student outcomes with research interests that include the examination of evaluative practices for children with vision and/or hearing loss.


Michelle Motil, Family Support Liaison

The Outreach Center for Deafness and Blindness at OCALI

Michelle Motil, B.A in Adolescent to Young Adult Education with a concentration in English writing from Heidelberg University. Michelle is a motivational speaker. In 2014, she was the keynote speaker for the BEST Assistive Technology Family Conference. As the Outreach Center’s current Family Support Liaison she provides information, supports, resources, and connections to families and learners who are deaf, hard of hearing, or blind. Michelle has personal experience with deafness and blindness, since she has two cochlear implants and is fully blind. She is passionate and enthusiastic about providing equity and access to all students.

 

Michele Steele-Jordan, Director of Training & Development

InterContinental Hotels Group

Michele Steele-Jordan is currently the Director of Training, Development & Quality for InterContinental Hotels Cleveland cluster. In her current role she is responsible for the strategic planning and execution of employee & leadership development training at all levels, to include onboarding, customer service, branding, executive leadership, quality and compliance.

Michele holds a Bachelor of Science Degree in Management from the University of Phoenix. She is also a graduate of the University of Technology, in Kingston Jamaica where she earned an Institutional Management and Catering Diploma.

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2020-10-27 10:00:00 2020-10-27 11:30:00 America/Detroit Behind the Mask Series Part 3 - Women in Lodging Virtual Event   Registration: Register Online HERE!   Pricing - OHLA & HSMAI Members - Complimentary  Non-Members - $15   About -  Join us as we discover new ways to better communicate with your team and guests despite the barrier of wearing of a mask. Learn how to leverage unique and creative ways to use tone of voice, body language, eye movements, and special greetings to connect with others & how to implement these practices with your team. We will also focus on considerations for mask use when communicating with people who are deaf, hard of hearing, blind and/or visually impaired. Considerations and strategies that align with best practices to date will be shared to support effective communication and the sharing of information.   Speakers -    Heather Herbster, Outreach Specialist The Outreach Center for Deafness and Blindness at OCALI Heather Herbster, Ph.D., has a background in supporting the needs of students, families, and educators using outreach supports. She is a licensed Certified Orientation and Mobility Specialist with experience in the areas of lifespan transitions, signed language modalities, and higher education instruction. She has had the opportunity to build partnerships utilizing both state and national initiatives focused on improving student outcomes with research interests that include the examination of evaluative practices for children with vision and/or hearing loss. Michelle Motil, Family Support Liaison The Outreach Center for Deafness and Blindness at OCALI Michelle Motil, B.A in Adolescent to Young Adult Education with a concentration in English writing from Heidelberg University. Michelle is a motivational speaker. In 2014, she was the keynote speaker for the BEST Assistive Technology Family Conference. As the Outreach Center’s current Family Support Liaison she provides information, supports, resources, and connections to families and learners who are deaf, hard of hearing, or blind. Michelle has personal experience with deafness and blindness, since she has two cochlear implants and is fully blind. She is passionate and enthusiastic about providing equity and access to all students.   Michele Steele-Jordan, Director of Training & Development InterContinental Hotels Group Michele Steele-Jordan is currently the Director of Training, Development & Quality for InterContinental Hotels Cleveland cluster. In her current role she is responsible for the strategic planning and execution of employee & leadership development training at all levels, to include onboarding, customer service, branding, executive leadership, quality and compliance. Michele holds a Bachelor of Science Degree in Management from the University of Phoenix. She is also a graduate of the University of Technology, in Kingston Jamaica where she earned an Institutional Management and Catering Diploma. ----