Registration:
Pricing -
OHLA & HSMAI Members - Complimentary
Non-Members - $15
About -
Join us as we discover new ways to better communicate with your team and guests despite the barrier of wearing of a mask. Learn how to leverage unique and creative ways to use tone of voice, body language, eye movements, and special greetings to connect with others & how to implement these practices with your team.
We will also focus on considerations for mask use when communicating with people who are deaf, hard of hearing, blind and/or visually impaired. Considerations and strategies that align with best practices to date will be shared to support effective communication and the sharing of information.
Speakers -
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The Outreach Center for Deafness and Blindness at OCALI |
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Michelle Motil, B.A in Adolescent to Young Adult Education with a concentration in English writing from Heidelberg University. Michelle is a motivational speaker. In 2014, she was the keynote speaker for the BEST Assistive Technology Family Conference. As the Outreach Center’s current Family Support Liaison she provides information, supports, resources, and connections to families and learners who are deaf, hard of hearing, or blind. Michelle has personal experience with deafness and blindness, since she has two cochlear implants and is fully blind. She is passionate and enthusiastic about providing equity and access to all students. |
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Michele Steele-Jordan, Director of Training & Development InterContinental Hotels Group |
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Michele Steele-Jordan is currently the Director of Training, Development & Quality for InterContinental Hotels Cleveland cluster. In her current role she is responsible for the strategic planning and execution of employee & leadership development training at all levels, to include onboarding, customer service, branding, executive leadership, quality and compliance. Michele holds a Bachelor of Science Degree in Management from the University of Phoenix. She is also a graduate of the University of Technology, in Kingston Jamaica where she earned an Institutional Management and Catering Diploma. |