With over 20 years of experience in lodging, events, and hospitality operations, Michelle serves as Senior Hospitality Manager for the Blair Conference Center and Westfield Inn. She leads teams focused on delivering exceptional guest experiences through operational excellence and service consistency. A data-driven and people-focused leader, Michelle leverages analytics and coaching to strengthen performance and engagement. Her passion lies in developing teams that approach every shift with the energy, focus, and teamwork of game day.