Session Descriptions

The Landscape of Leadership

Though leadership has an ever-changing methodology one constant remains – they are tasked with leading others. With a glimpse into the human psyche, this session presents key takeaways valuable to the new manager and the seasoned professional.

Ignite your brilliance, reclaim your power and succeed without limits

Women in Lodging Session

We will identify obstacles that get in the way of professional and personal growth and fulfillment. Through stories, presentation and discussion with your peers (including our male allies!), we will dive into 6 strategies to ignite your brilliance, reclaim your power and succeed without limits. Participants will walk away with personal commitment, confidence and courage to put one or more of the strategies into action in their own lives and work.

Creating a Customer-Centric Front Desk: Prioritizing Safety and Service

To maintain front desk customer service orientation, prioritize safety by effectively de-escalating situations with unhappy customers, ensuring a secure environment for all staff members. Consistently train and empower front desk personnel with communication skills and conflict resolution techniques to foster a welcoming and customer-centric atmosphere.

The Orientation & Onboarding Process - Setting the Tone

Highlighting the onboarding process from the beginning of recruitment phase, through onboarding and scheduling, Day 1 outlook, invoking those "feel good" emotions in your new hires from the get-go. Maintaining a positive outlook and instilling excitement amongst the team.

How much time can you gAIn back?– Incorporating Tech and AI in your Business

From AI to automation, the future of hospitality is undoubtedly intertwined with technological advancement. Businesses that recognize the value of innovation and seamlessly incorporate it into their operations will save time and boost productivity. Take advantage of the easily implemented tools and tech this session has to offer.

Harmony in Hospitality: Navigating Sustainability for a Thriving Future

ULO Track

This session explores the intersection of sustainability and the hospitality industry, delving into strategies to harmonize environmental responsibility, social equity, and economic viability. Through insightful discussions and practical insights, the talk aims to inspire stakeholders to embrace sustainable practices, fostering a resilient and prosperous future for the hospitality sector.

It takes a village.

This staple anti-trafficking session provides insight into how we as a community in collaboration with others are responsible for the uplifting and destigmatization of trafficking victims and survivors.

Ohio’s Green Horizon: Exploring New Cannabis Legislation

Join us for an in-depth discussion on the evolving landscape of cannabis legislation in Ohio. Discover how recent legal changes are shaping the state's approach to cannabis and explore the potential implications in the hospitality industry.

Not Your Mama’s Prospecting Strategy

HSMAI Sales Track

Prospecting for business today looks very different than it did five years ago. Learn how to stand out among your competitors in this electronic age, master those connections, and instill in your team the importance of getting in front of others.

Inclusive Hospitality – What it is and how to achieve it

ULO Track

Room layout, exclusive amenities, and the front desk experience are just some of the elements that every property knows enhance the guest’s stay. However, have we stopped to consider the line between acceptable and inclusive? Join us as we redefine accessibility and take steps to make hospitality enjoyable for all.

A whole new meaning of R&R – Recruitment & Retention

ULO Track

Most independent properties are great at the rest & relaxation experience. But how is your property doing with the other R&R – recruitment & retention? Get creative with us as we dive into ways your property can diversify itself to get the commitment of the candidates they are searching for.