Session Descriptions

Boost Your Engagement: Leading the Five Types of People

If you’ve ever wanted to scream, “Why don’t people just do their job?” You are not alone. According to Gallup, only 33% of US employees report being actively engaged and committed to their work and workplace, 50% report being passively disengaged, and a terrifying 17% admit to being actively disengaged and trying to cause problems. While it would be wonderful if everyone showed up, got along and performed at the highest levels, Lackers, Slackers and Hackers exist and negatively impact culture, engagement and performance. You will learn to bring out the best in yourself and others, halt disruptive behaviors before they destroy morale, and protect high performers from burnout.

Ignite your brilliance, reclaim your power and succeed without limits

Women in Lodging Session

We will identify obstacles that get in the way of professional and personal growth and fulfillment. Through stories, presentation and discussion with your peers (including our male allies!), we will dive into 6 strategies to ignite your brilliance, reclaim your power and succeed without limits. Participants will walk away with personal commitment, confidence and courage to put one or more of the strategies into action in their own lives and work.

Creating a Customer-Centric Front Desk: Prioritizing Safety and Service

Take part in this thought-provoking workshop where we define & develop best practices to balance exceptional service with safety by de-escalating situations with customers. Grab key takeaways and insight from others as we discuss specific scenarios with one goal in mind - ensuring a secure environment for all staff members.

The Orientation & Onboarding Process - Setting the Tone

Highlighting the onboarding process from the beginning of recruitment phase, through onboarding and scheduling, Day 1 outlook, invoking those "feel good" emotions in your new hires from the get-go. Maintaining a positive outlook and instilling excitement amongst the team.

How much time can you gAIn back?– Incorporating Tech and AI in your Business

From AI to automation, the future of hospitality is undoubtedly intertwined with technological advancement. Businesses that recognize the value of innovation and seamlessly incorporate it into their operations will save time and boost productivity. Take advantage of the easily implemented tools and tech this session has to offer.

Building Room Rate & Revenue

HSMAI Sales Track

Our goal? Driving ADR. How do we get there? Not a clue. In this best practices-filled session, learn about tools and the development of demand tactics that your Commercial Strategy team can use to drive ADR and exceed your leadership’s expectations.

Your Competition is Sustainable...are you?

ULO Track

This workshop session provides key takeaways exploring the full scope of sustainability, beyond just being environmentally friendly, and how it can lead to long term profit. Learn how sustainability can be achieved in all property types, while navigating barriers in Ohio market and keeping you relevant in your comp set!

It takes a village. - An Anti-Trafficking Conversation

This staple anti-trafficking session provides insight into how we as a community in collaboration with others are responsible for the uplifting and destigmatization of trafficking victims and survivors.

Ohio’s Green Horizon: Exploring New Cannabis Landscape

Join us for an in-depth discussion on the evolving landscape of cannabis legislation in Ohio. Discover how recent legal changes are shaping the state's approach to cannabis and explore the potential implications in the hospitality industry.

Not Your Mama’s Prospecting Strategy

HSMAI Sales Track

Prospecting for business today looks very different than it did five years ago. Learn how to stand out among your competitors in this electronic age, master those connections, and instill in your team the importance of getting in front of others.

Inclusive Hospitality – What it is and how to achieve it

ULO Track

Room layout, exclusive amenities, and the front desk experience are just some of the elements that every property knows enhance the guest’s stay. However, have we stopped to consider the line between acceptable and inclusive? Join us as we redefine accessibility and take steps to make hospitality enjoyable for all.

Bend Don’t Break: Fair Flexibility in the Workplace

Join us as we unpack this crazy notion of working remotely and flex schedules in the hospitality industry. How do you entice new candidates, keep faithful employees, and make it equitable all while running a 24/7 operation?

Making the case for Marketing

HSMAI Sales Track

Marketing budget got you down? This session will dive into how to change the narrative surrounding your marketing dollars. Help stakeholders view marketing not as a cost but as an investment to drive future business.

A whole new meaning of R&R – Recruitment & Retention

ULO Track

Most independent properties are great at the rest & relaxation experience. But how is your property doing with the other R&R – recruitment & retention? Get creative with us as we dive into ways your property can diversify itself to get the commitment of the candidates they are searching for.

Thrive, Not Survive

"We are given 86,400 seconds every day. Those seconds come with a powerful decision. That decision is to THRIVE or SURVIVE. One leads to success, personal value, and a feeling of peace. The other leads to nowhere fast. Learn from this message how to take massive action and bring success to your career and life!"

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